Shipping policy

At PurePurr™, we want your order to arrive safely and as quickly as possible. All orders are carefully prepared before being handed to the carrier.

Free Shipping

We offer FREE standard shipping on eligible PurePurr orders to destinations available at checkout. There are no surprise standard-shipping charges added after purchase.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • United States: approximately 5–10 business days
  • Canada: approximately 8–15 business days

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, customs processing, or other circumstances outside our control.

Order Processing

Orders require a short processing period before shipment. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Please note that estimated delivery times begin after your order has been processed and shipped.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking updates can occasionally take 24–48 hours to appear after the carrier receives the package.

Incorrect Shipping Address

Please review your shipping information carefully before completing your order.

If you notice an incorrect address after ordering, contact us as soon as possible. We will do our best to update the address before shipment, but we cannot guarantee changes once an order has already been dispatched.

PurePurr is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Damaged, or Missing Packages

If your package arrives damaged, appears to be lost in transit, or has not arrived within a reasonable period after the estimated delivery window, please contact our support team.

We will review the shipment with you and work toward an appropriate resolution.

For damaged orders, we may request photos of the product and packaging so we can investigate the issue.

Multiple Items

If your order contains multiple products, such as a PurePurr fountain and accessories, items may occasionally arrive in separate packages.

If this occurs, you may receive more than one tracking number.

Customs & Import Charges

Depending on the destination, international orders may be subject to customs procedures, duties, taxes, or other import requirements imposed by local authorities.

Any such charges, when applicable and unless otherwise stated at checkout, are determined by the destination country and are outside PurePurr's control.

Delivery Delays

Although we work to provide reliable delivery estimates, we cannot guarantee an exact arrival date.

Occasional delays may occur due to:

  • Carrier disruptions
  • High-volume holiday periods
  • Weather conditions
  • Customs inspections
  • Incorrect or incomplete delivery information

We appreciate your patience if an unexpected delay occurs.

Need Help?

If you have questions about your shipment, tracking, or delivery, please contact us through our Contact Us page or at:

motaseem.almadara@gmail.com

Please include your order number so we can assist you more quickly.